Refund Policy

It is possible to make an EXCHANGE or RETURN under the following conditions:

  1. It must be requested WITHIN 14 DAYS from receipt of the shipment;
  2. The product must be intact, clean, with labels and hygienic adhesive intact.
  3. During the 80% sales period it will not be possible to return with a refund but a discount voucher of the same amount will be given to be used in a next order or for the new collection.

If the above conditions are met, the exchange and return can be made by sending an email to specifying the reason for the request, your name and surname and telephone number.
Upon receipt of the request email, we will send an email with precise instructions for both the exchange and the return.

It is not It is possible to make returns or exchanges at our resellers / Sontèn points of sale.

The address to which the items to be returned or exchanged must be sent is the following:
Strada Consortile ASI - IMPRE -CO Lot 15

Our company, OBW SRL, reserves the right to refuse returns and exchanges for items that are not in the condition in which they were sent and beyond the terms expected.