Every order to OBW constitues a contractual offer for the client and it’s binding for OBW only in the following cases:
- when the contract is complete in all its parts
- when the contract includes all the specifications necessary to identify the products ordered
- when the contract is confirmed and accepted by OBW srls.
OBW rerservs the right to not accept incomplete orders or orders with missing details necessary to their fullfillement.
The product invoice is issued by OBW before the shipment. OBW delivers worldwide through the express couriers GLS, BARTOLINI, UPS, POSTE ITALIANE, DHL.
The shipments will be processed from Monday to Friday from 9 am to 5 pm. Orders made after 5 pm will be processed the following working day.
The delivery within Europe will be in 48/72 hours after the takeover of the parcel by the courier.
N.B. the delivery time is indicated by the courier and therefore it can’t be guaranteed by the seller.
The delivery will be from Monday to Friday during normal working hours. In case the courier is unable to deliver the parcel due to the consignee’s absence, the consegnee will be contacted by email by the courier to rearrange the delivery date and time.
In case also the second delivery attempt should not be succesfull, the parcel will be returned to the indicated courier’s office. The parcel will be available for collection for a maximum of 10 working days. In case the item is not collected it will be returned to OBW.
OBW srls will do his best to deliver the products to the buyer by the indicated terms.
OBW exhorts the buyer to contact info@sontèn.com in case of delivery delays or to notify any mulfunction. OBW srls is not responsible of any unpredictable delays and or caused only by the courier.
OBW srls allows to return the item purchased on line on condition that the products haven’t been alteraed in any way. The products must be returned together with the delivery note that proves the purchase.
It will be necessary to:
send an email explaining the reason of the return and leave a contact number
After confirming with OBW the replaced item, the item to be returned will have to be shipped at your expense to:
Via del donatore 12
35010 Campo San Martino (PD) - Italy
The shipment of the the replaced item will be at the buyers’ expense.